The 11aq takes the privacy of your data as seriously as the subject deserves. This page explains clearly — without unnecessary legal jargon — what we collect, why we collect it, how we use it, and how we protect every piece of information you entrust to us when using the platform. All in compliance with the LGPD (Law No. 13,709/2018), Brazil's personal data protection law.
The 11aq collects only the data necessary to deliver platform services with security, quality, and legal compliance — nothing beyond what we need for you to bet, play, and withdraw with confidence.
The data we collect falls into three main categories:
Data you provide during registration and platform use:
Data collected automatically during use:
Data received from third parties:
Each piece of data collected by 11aq has a specific and justified purpose. The table below summarizes the main uses:
| Data Collected | Purpose |
|---|---|
| Full name, CPF, date of birth | Identity verification Legal compliance |
| Email and phone number | Communication Account security |
| Documents and selfie (KYC) | Withdrawal approval Fraud prevention |
| Deposit/withdrawal financial data | Payment processing Anti-money laundering |
| Betting and gaming history | Game integrity Responsible gambling |
| IP and device data | Security Fraud detection |
| Platform browsing | Product improvement Personalization |
| Session cookies | Platform operations Usage analytics |
The 11aq also uses aggregated and anonymized data for internal usage analytics, platform improvement, and new feature development. Data in this format does not identify you individually and is not subject to the same restrictions as personal data.
We do not use your data to sell third-party advertising. We do not share your betting history with insurers, employers, or any entity not directly required for the operation of the 11aq.
The LGPD (Law No. 13.709/2018) requires that every personal data processing operation have a legal basis that justifies it. The 11aq operates under the following legal bases, as set out in Articles 7 and 11 of the LGPD:
The 11aq does not sell users' personal data. Full stop. We share data only when necessary to operate our services or when required by law, and always with partners that meet the same security and privacy standards required by the LGPD.
The third parties with whom the 11aq may share data, and the reasons for doing so, are:
All partners of the 11aq that process personal data of Brazilian users are subject to data protection agreements (DPA — Data Processing Agreement) ensuring that data is used solely for the agreed purpose and held to the same security standards applied by the 11aq.
The 11aq retains your data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations. Retention periods vary depending on the type of data:
Once retention periods expire, data is securely deleted or irreversibly anonymized. You may request early deletion of your personal data that is not subject to legal retention obligations — see how in section 7 of this policy.
The 11aq applies appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security approach is multi-layered:
In the event of a security incident that may affect your personal data, the 11aq will follow the procedures established by the LGPD: notifying the ANPD (National Data Protection Authority) within the required timeframe and informing affected users as soon as technically and legally possible, with clear information about what happened and what steps were taken.
The LGPD grants you, as the owner of your personal data, a set of rights regarding the processing carried out by the 11aq. You may exercise these rights at any time through your account dashboard or by contacting support:
Request a copy of the personal data that the 11aq holds about you, including what categories of data, where they were collected from, and with whom they were shared.
Request the correction of incomplete, inaccurate, or outdated data. Basic details such as email and phone number can be updated directly in your account dashboard.
Request the deletion of your personal data that is not subject to legal retention obligations. Data required to comply with regulations cannot be deleted before the legally mandated period.
Request your data in a structured, machine-readable format for transfer to another service, where portability is technically feasible under the LGPD.
If you have given consent for any specific processing — such as promotional emails — you may withdraw it at any time at no cost. Withdrawal does not affect any processing carried out prior to that withdrawal.
Request information about which public or private entities 11aq shared your data, with the appropriate justification for each instance of sharing.
To exercise any of these rights, please contact us at privacidade@11aq.net or via live chat. The 11aq responds to all data subject requests within 72 hours to confirm receipt and within 15 business days to provide a full response, in accordance with the timeframe established by the LGPD.
The 11aq uses cookies and similar technologies to ensure the platform functions properly, enhance your experience, and analyze service usage. The types of cookies we use include:
You can manage your cookie preferences at any time through your browser settings — Chrome, Firefox, Safari, and Edge all have dedicated options for this. Keep in mind that disabling essential cookies may affect the functionality of key platform features on 11aq.
The 11aq is a platform exclusively for users aged 18 and over. We do not knowingly collect personal data from anyone under 18, and we do not allow minors to create accounts or use any of the platform's services.
During the registration process, we ask for your date of birth and perform identity verification specifically to confirm you are of legal age. If the 11aq determines that an account belongs to a user under 18, the account will be immediately closed, all balances will be frozen, and the case will be handled in accordance with applicable minor protection regulations in Brazil.
If you are responsible for a minor and believe they may have created an account on the 11aq, please contact our support team immediately via live chat or at contato@11aq.net. We will act promptly to investigate and resolve the situation.
To exercise your rights as a data subject, ask questions about this policy, or report any privacy-related concern on the 11aq, you can reach us through the following channels:
The 11aq may update this privacy policy at any time to reflect changes in services, legislation, or our data processing practices. When changes are significant, registered users will be notified by email with sufficient advance notice before the new version takes effect. The last updated date at the top of this page always indicates the current version.
If you disagree with the changes, you may exercise your right to close your account and request deletion of your data — as described in section 7. Continued use of the platform after the effective date of the new terms constitutes acceptance of the updates.
Six pillars that support data protection at 11aq — from technical to legal, everything built with the Brazilian user in mind.
The 11aq operates in compliance with Law No. 13,709/2018 — Brazil's data protection law. We have a designated DPO, a declared legal basis for each data processing activity, and internal processes aligned with ANPD requirements.
LGPDEvery byte transmitted between your phone or computer and the servers of 11aq is encrypted to the same standard used by Brazil's largest digital banks — Nubank, Itaú, Bradesco. Intercepting your connection is practically impossible.
EncryptionThe 11aq does not sell, rent, or otherwise commercialize user data to third parties under any circumstances. Your data exists so you can use the platform — not to generate advertising revenue or enrich other companies' databases.
No CommercializationAccess, correction, deletion, portability, and consent withdrawal — all rights under the LGPD are available to you at 11aq. Simply reach out via live chat or the privacy email address. We respond within 72 hours.
Data Subject RightsThe infrastructure of 11aq undergoes regular penetration testing and security audits carried out by independent firms. Vulnerabilities are identified and remediated before any exploitation occurs — your account and data are protected proactively.
Proactive SecurityManage your cookies through your browser, withdraw marketing consents from your account dashboard, set up security alerts, and enable 2FA directly on your mobile device. The 11aq puts the control tools where you can actually use them — on your device, at any time.
User ControlThe most common questions about how the 11aq handles your data — answered straight to the point.
Play at 11aq with the peace of mind that your data is protected by the LGPD and industry-leading security practices. Football, live casino, slots — all with Pix and bonuses of up to R$ 500.00 on the first deposit.
* Prohibited for users under 18. Gamble responsibly. Responsible Gambling
If any part of this policy was unclear, please reach out to the 11aq via live chat or by emailing privacidade@11aq.net. Our DPO responds within 72 hours. For general platform questions, visit our Frequently Asked Questions or the Terms and Conditions.